FAQs
Frequently Asked Questions
What is Exhilo's return/exchange policy?
Given our limited low quantity releases and sanitary concerns during these times, we currently cannot accept returns or exchanges.
What does Exhilo mean?
Exhilo is short for the Latin phrase "Creatio Ex Nihilo," which means "Creation from nothing.” We're a brand focused on building community among creators and celebrating creativity.
Where is Exhilo Apparel located?
Exhilo is based in San Jose, California.
What are the shipping details for my order?
Free shipping is added automatically for U.S. orders $100 or over. In general, please allow 3-5 days for orders to process and another 3-5 days for orders to be delivered to you. Products are shipped from San Jose, California using USPS.
Can I pick up Exhilo Apparel if I am local?
Friends and family are always welcomed and even encouraged to pick up Exhilo Apparel locally, avoiding shipping costs. Please contact us through Instagram to get it arranged.
Will a specific style be restocked? Will you let me know when it is restocked?
Most Exhilo Apparel designs are printed only once, because we want to design and print new designs for everyone to enjoy! Sadly, it is not likely that we will restock products once sizes of a certain style run out.
